Service standards, cancellations and refunds

A paid service appears in My Orders. We aim to review it within one business day and will either confirm the next step, request documents or provide a separate quotation where scope or third-party fees remain unknown.

Delivery time begins after cleared payment, agreed scope and all required usable documents are received. Delays caused by missing information, customer approvals, official-system availability or third parties pause the target date.

• Admin-concierge intake and routine amendments: 2–5 business days.
• Profiles, proposals and brand collateral: 5–10 business days after the brief is complete.
• Accreditation and sector-registration intake assessment: 3–5 business days; the regulator’s full process may take substantially longer.
• Tax, accounting and specialist work: the assigned professional confirms the scope and target.

These are service targets, not guarantees of authority approval or third-party turnaround.

Ask for cancellation through the service desk and quote the BBB order reference. Before substantive work or non-refundable third-party costs begin, we will assess a refund to the original payment method. Completed work, time already delivered and statutory or third-party fees already committed may not be refundable. Any mandatory consumer rights remain unaffected.

A cancellation stops future renewal after it is processed; access continues through the already-paid period unless the account must be restricted for misuse. Partial-period refunds are assessed under applicable law and the circumstances of the request.

If an order is outside its target or the outcome is disputed, email businessboxapp@gmail.com. The service desk records the issue, owner and next update against the order.